Shipping policy
1. Free Delivery Within Malaysia
We offer FREE shipping nationwide, including:
- West Malaysia
- Sabah & Sarawak
No minimum spend required.
2. Delivery Timeframe
All orders are processed and shipped within 1–3 working days after payment is confirmed.
Delivery time may vary depending on:
- Courier schedules
- Public holidays
- Remote area locations
We will notify you if there are any unexpected delays.
3. Order Processing
- Orders placed before 12 PM will be processed on the same working day.
- Orders placed after 12 PM, or during weekends/public holidays, will be processed on the next working day.
4. Tracking Information
Once your parcel has been dispatched, a tracking number will be sent to you via email or chat.
You may track your order through the courier’s website.
5. Delivery Address
Please ensure your delivery address is:
- Complete
- Accurate
- Includes contact number
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
6. Refusal of Delivery / Unsuccessful Delivery
If a parcel is returned to us due to:
- Wrong address
- Unclaimed parcel
- Failed delivery attempts
We may charge a re-delivery fee to ship the parcel again.
7. Lost or Damaged Parcels
In the rare event that your parcel is lost or arrives damaged:
- Contact us within 48 hours
- Provide photos/videos of the condition
We will assist in filing a claim and arranging a replacement where applicable.
8. Contact Us
For shipping enquiries, please reach us at:
📧 business@medihomeaid.com