Terms of service
TERMS OF SALE
These Terms of Sale, including any documents they expressly incorporate by reference (collectively, these or the “Terms of Sale” or “Terms”), are a legal agreement between you and MEDIHOMEAID PLT, (“Company,” “we,” or “us”), regarding orders placed for products on Company’s websites: (1) https://www.sonmolmalaysia.com/ and/or (2) https://www.medihomeaid.com (collectively, the “Website”) and govern how we supply products to you and your purchase of our products.
Please carefully read these Terms of Sale before ordering products from the Website. By ordering or purchasing our products, you understand and agree to these Terms of Sale. If you do not agree to these Terms of Sale, including any agreements incorporated by reference, you may not place an order. Each purchase made by you shall constitute and be deemed your unconditional acceptance of these Terms of Sale.
1. Product Information
MEDIHOMEAID is the exclusive distributor and reseller of the Sonmol Anti-Choking Device. This product is MDA, NMPA and CE-certified, designed to assist in choking emergencies by helping remove airway obstructions through suction.
The Sonmol Anti-Choking Device is intended for emergency use only. It is not a replacement for certified first aid methods such as back blows or the Heimlich maneuver, which should be attempted first.
2. Indemnification
You agree to indemnify, defend, release, and hold harmless Company and its subsidiaries, affiliates, agents, officers, owners, directors, employees, contractors, advisors, licensees, and assigns (“Company’s Related Entities”) from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of these Terms or unauthorized use of the products.
3. No Representations or Warranties
THE COMPANY AND COMPANY’S RELATED ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING PRODUCTS, SERVICES OR OFFERINGS MADE ON THIS WEBSITE. THE COMPANY AND COMPANY’S RELATED ENTITIES FURTHER MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO ANY CONTENT AND OFFERINGS, INCLUDING INFORMATION, CONTENTS, MATERIALS, RESOURCES, PRODUCTS, OR SERVICES INCLUDED ON OR THROUGH THIS WEBSITE OR PROVIDED BY COMPANY OR COMPANY’S RELATED ENTITIES. TO THE FULLEST EXTENT PERMISSIBLE UNDER THE LAW, THE COMPANY AND COMPANY’S RELATED ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTY OF NON-INFRINGMENT OR VIOLATION OF INTELLECTUAL PROPERTY OR OTHER RIGHTS OF A THIRD PARTY.
4. Order & Payment
All orders must be paid in full at the time of purchase. We reserve the right to cancel or reject any order at our discretion. Prices are subject to change without notice.
5. Shipping & Delivery
We offer shipping globally. Delivery times may vary depending on location and courier service. We are not responsible for delays caused by third-party logistics providers.
6. Returns & Refunds
For hygiene and safety reasons, all sales are final. We do not accept returns unless the product is defective or damaged upon arrival. Claims must be made within 30 days of receipt, with photographic evidence.
7. Intellectual Property
All content on this website including product images, text, branding, and logo is the property of MEDIHOMEAID. You may not reproduce or use any content without written permission.
8. Limitation of Liability
THE COMPANY AND COMPANY’S RELATED ENTITIES SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES, LIABILITY OR LOSS ASSOCIATED WITH ANY HARM OR DAMAGES SUFFERED BY YOU OR ANY OTHER PERSON OR ENTITY IN CONNECTION WITH THE WEBSITE, ITS SOFTWARE AND CONTENT AND OFFERINGS, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EQUITABLE, OR CONSEQUENTIAL LOSS OR DAMAGES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH OUR WEBSITE.
ALL INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY COMPANY AND COMPANY’S RELATED ENTITIES MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. COMPANY AND COMPANY’S RELATED ENTITIES MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE WEBSITE AND PRODUCTS OR SERVICES AT ANY TIME.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
10. Notices
We may provide notices to you by sending a message to the email address you provide or by posting to our Website. Notices sent by email will be effective upon sending the email and notices given by posting will be effective upon posting. It is your responsibility to keep your email address current and notify us of a change to your email address.
Other than as specifically provided in these Terms, to give us notice under these Terms, you must contact us as follows: by personal delivery, overnight courier, or registered or certified mail to the mailing address listed below under Contact Information. We may update the address for notices to us by posting a notice on the Website.
11. Contact Information
MEDIHOMEAID PLT
B-06-21 Kompleks Perindustrian Emhub, Persiaran Surian, Seksyen 3, Taman Sains Selangor, Kota Damansara, 47810, Petaling Jaya, Selangor
Email: business@medihomeaid.com
12. Miscellaneous
If any provision of these Terms shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
The failure of Company to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. Any waiver of these Terms by Company must be in writing and signed by an authorized representative of the Company.
Nothing contained in these Terms nor shall any of Company’s products, services, offerings, Website, resources, information or materials be construed to constitute either party as a partner, joint venturer, employee or agent of the other party, nor shall either party hold itself out as such. Neither party has any right or authority to incur, assume or create, in writing or otherwise, any warranty, liability or other obligation of any kind, express or implied, in the name of or on behalf of the other party, it being intended by both parties that each shall remain independent contractors responsible for its own actions.
These Terms constitute the entire agreement between you and Company and governs the terms and conditions of your use of the Website and Company’s goods or services, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Company with respect to this Website or its goods or services. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies, guidelines, or rules that may apply in connection with the Website or Company’s goods, services or offerings.
Effective as of: April 1, 2024